Aileen Mackin onby
Lovely venue for a wedding.Staff very friendly,helpful and accommodating. All our guests commented on how delicious their meal was. The dj was also very good played a variety of music. Only down side was missing wedding cards! We hired post box and our original wedding co ordinator assured us she would over see the handling of box and would empty box.Our new co ordinator handed over this role to our best man on our day with no discussion with us.Its quite annoying as we had already had reservations re this as we know that missing items from box had happened before from previous weddings
Response from Angela Ewing | Marketing Co-ordinator in Keavil House Hotel:
We are delighted that you had a lovely wedding here at Keavil House Hotel, but equally disappointed that you had some cards go missing. Your original wedding co-ordinator should not have agreed to look after your post box, these are personal items to you, which we would never take responsibility for, as stated in your terms and conditions. Craig, our most senior wedding co-ordinator always hands over the key to the best man, which he did on the day in question to look after any cards. This is and has been standard practise at this hotel for a numbers of years now. Also, just to clarify, when you say items have gone missing from boxes at previous weddings, I take it you mean weddings in general and not specifically at Keavil House, as this has never been reported to us before and we know of no instances when this has occurred. Thank you once again for your feedback and we wish you both all the very best for the future.