Coralie Eglington onby
We booked out wedding day at the Keavil House Hotel over a year in advance and had a really good availability of dates. The package information was self explanatory and the options available for us were easy, making the booking easy and peace of mind to have something in the diary. The wedding planner that we originally spoke to left, which wasn't know until I called up a few months before regarding the wedding. We ending up having Craig who was brilliant! My only disappointment was the information given by the first guy, regarding the children's drinks packages was changed from the original conversations, so after the children's drinks package information went on the information invites to our guests, this was pretty embarrassing to then turn round to say the hotel changed the details for this.
Saying that, if that was my only complaints about a whole wedding day, then I got over it fast. The hotel staff, from the night before the wedding, through the whole day could not have been more helpful. Craig was brilliant, keeping the day going, but not putting any pressure on both me and my husband to rush through the schedule. The staff that made a leaning tower of Pisa cake standing straight!
The staff were fabulous in helping set up the room, and Craig's pro-activness when last minuet guests could not make it and therefore not making the reception rooms look like there were people missing.
All the waiting staff smiled and really makes the day go a whole lots easier and quicker.
I really do have to comment on the housekeeping staff. (don't panic, in a good way)! I stayed in the hotel the night before the wedding. Asking for a room with good natural light, was comedy for my husband and Craig, but any women will agree that make-up needs good light. Craig put me in a room with good light - thanks again :-). I got ready in the room and left for the Church, a little later than the recommended check out time. The housekeeping staff were fab and packed up the things in the room and put them in the honeymoon suit for us coming back to the hotel. This makes all the difference to a bride when someone says, 'don't worry, we'll sort it out'.
There was no hassle through the day, no problems that couldn't be sorted and what we did or didn't know about. It was a brilliant day!!
It's the staff that make a hotel, and word of mouth is far greater than anything else. I would recommend the Keavil House Hotel to anyone wishing to make any celebration special.