Sarah Mobbs onby
I had my wedding at Stonehouse Court on 27th September 2014 and it was INCREDIBLE!
I am extremely fussy and fairly difficult to please from a service point of view and when something isn’t right I will not rest until it’s corrected especially with planning such a huge event but from the moment I met Fred (wedding coordinator) at Stonehouse Court I found him to be extremely personable as well as professional, efficient and organised. It’s not often you get all of these qualities wrapped up in one person and when you do – wow, It makes things run smoothly! He completely put my mind at rest and my husband and I felt like we were in safe hands.
We booked our wedding in and began developing a contract with all of my touches and instructions to the hotel included in it.
Our Wedding breakfast food tasting followed shortly, which was insightful and helped us to make some informed decisions as to what we would like to feed our guests with. At this point Marion (food and beverage manager) gave us a lovely wine tasting experience, which was also very helpful. As a result I couldn’t have been happier with the food and wine served at our Wedding.
Along the way we had several meetings at the hotel, where we were always welcomed warmly and taken good care of. The meetings were always productive and reassuring.
Whenever I had any questions, Fred was always at the end of the phone or email, and promptly responded (this is something that is very important to me and Fred always delivered).
The day before the wedding we had a meeting with both Fred and Marion, Marion would be leading our day as it was a Saturday.
Again, the men were helpful and thoughtful and even helped with the check in process and carrying my luggage (there was lots of it!!) up to the room I was staying in the night before with my bridesmaids.
I went off for the church rehearsal and a big rehearsal dinner in Bisley, where I was getting married and upon my return had a meeting with Nicole to discuss napkin what a treat to have all the people you care about in once place for the evening and they’re all celebration your wedding! It was an electric atmosphere, everyone was having a fabulous time and the bar was BUSY! Having said that, I asked for it to be fully staffed and had warned Fred that w would most likely be drinking it dry…. And once again the team delivered on all levels. Nothing was too much trouble and no-one waited too long for a drink, they also made sure my husband and I were well taken care of all night with bar service etc, which was very kind.
We partied hard into the evening and invited the staff to join us after their shift and we were glad when they did. By this point I felt like we had really got to know the staff and they were certainly a special part of our day also.
Marion – you were amazing!
The rooms for myself the night before the wedding and the bridal suite for myself and my husband were prepared to the highest standards and were truly romantic, beautiful spaces to be in. We loved staying there!
Also – a quick mention to the house keeping and breakfast staff on the morning of the wedding, who promptly removed the roll away beds for me when required as well as providing extra chairs into the room at the drop of a hat – it was very much appreciated and again, wonderful service.
Breakfast was lovely and they even accommodated two special guests of mine on the Sunday when they arrived down 15 minutes or so after the breakfast service had finished (it was a long night!) … allowing them to have a full English, which again was beyond the agreed service level and very much appreciated.
THANK YOU to everyone mentioned and everyone who I’ve not mentioned for making my Wedding Day the best day of my life, without question … and that’s meant in no sense of the cliché!!!
You absolutely deserve to win the Hotel Wedding Award!
The New Mr & Mrs Mobbs xx