Emma & Scott onby
Firstly the communication leading up to our wedding day was great. Fred answered any queries straight away, which made planning the day a lot easier.
As there was another event the day before it was not possible to setup the room ourselves. Instead we dropped all decorations with Dominic and the team, who did an excellent job of setting up the room for us, taking into account specific details.
They are also very flexible with the plan and elements of the day. We changed a number of things leading up to our date and the team were happy to accommodate this. We even needed to make a few changes to meal options during our day (due to unstated dietary requirements) and the team were happy to make changes quickly and effectively, with no delays to serving food.
During the day the team and our "Master of Ceremonies" Marion kept us informed of what was going to happen next and checked we were happy before proceeding. At no point did they try to rush things, despite the fact that the day had slipped behind schedule due to photos etc. Instead he did an excellent job of informing guests of what will happen next and maintained a flexible plan.
All of this combined with the newly renovated Caroline Suite (which a number of guests commented on how nice it was) to make our day special.