Review of The Runnymede on Thames

HeartHeartHeartHeartHeart5.0 by Victoria & Eric on

Hi Sue - manager, We would like to extend our gratitude for all your team's help in creating a memorable ...

Hi Sue - manager, We would like to extend our gratitude for all your team's help in creating a memorable day for us, especially Chris Norris. As you know we got married at your stunning venue on the 30th August 2014. Being our first time stay at the RunnyMede, we were overwhelmed. The cleanliness, style, ambience, quality of food and service of the hotel is of very high standard. The staff we came in contact with all worked so hard to make sure we were comfortable. We had a party of 130 and I can confidently say that each and everyone of us had the most fantastic time. The hotel is beautiful and the team there are one of a kind, nothing is too much trouble for any of them. A massive thank you to Tom & his team who were lovely (looked after us on our big day) and really can't do enough for you to make the day as special and smooth running as possible. We really had no worries while they were in control. They made us feel welcome; they were polite, friendly and very helpful. The customer service was fantastic - we had no complaints at all from our guest. They made our special day so perfect, thank you for your professionalism and great service. A special mention to Chris Norris who was amazing; the very first time I spoke with Chris, I loved his friendly approach and bubbly character. In fact it really grabbed me - straight away I knew we would get on. Chris's listening skills is second to none and his willingness to help no matter how petty the task may be, is outstanding. His customer service is exceptional; even when I was feeling stressed he would always make me laugh. He made my wedding planning easy and was fun working with him. I felt Chris really understood me, we connected well and he only needed to be told things ONCE. Again nothing is too much trouble for Chris.....he is really helpful, so glad I chose him as my coordinator. Everything I asked for he went beyond and above the call of duty, he was just amazing. The hotel are very lucky to have him, he is excellent at his job! We just can't thank him enough! Indeed our wedding wouldn't have been perfect without Chris & the team's input and for this we'd like to say a massive thank you to everyone at the RunnyMede for all their hard work & help. We are immensely grateful and vey humbled. The RunnyMede is 10/10 and will highly recommend to friends, family and colleagues at Sky T.V. Thank you so much!

Regards,

Victoria and Eric

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