Wedding Reviews for The Grand Hotel

Average Rating: 5 out of 5 - based on 25 reviews

on Mon, 10th of August, 2020
Hi Billie-Jo,

Just wanted to say a big THANK YOU to you and the team for helping make our wedding day feel so special. The restrictions didn't interfere at all, it was an amazing day, we were so happy with everything.
We can't wait to continue to celebrations next year!
Hope you are all

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Best wishes
Helen and Jonathan
on Wed, 8th of April, 2020
Stella and the entire team were amazing from start to end.
on Thu, 12th of December, 2019
Just a quick note to say how impressed Lewis and I were on the run-up to and during our big day. We asked a lot and I am thrilled to say that you exceeded our expectations. Every single member of staff I met was friendly, absolutley genuine and clearly proud to be a member of your team. Mr Webley

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should be proud of each and every one of you too. Thank you for making the best day of our lives, I hope, the best of all our guests too. The Grand has left an indelible mark on our hearts, thank you.
on Tue, 19th of November, 2019
Our wedding was a long time in the planning and we liaised with three professionals at The Grand during that time; Gabrielle, Melissa and Stella at the end. Initially we were concerned that this might affect continuity in the planning but nothing could have been further from the truth – all three

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were excellent. We have to especially mention Stella who was our point of contact in the three months leading up to our day (and was even there on the day itself). Stella was well organised, an outstanding communicator and had superb attention to detail. Planning a wedding has a lot of moving parts and potential pitfalls but she really took the stress out of the whole process. Every single member of staff worked tirelessly to make us, and our guests , completely welcome. The standard of the food for the wedding breakfast and evening buffet was superb. We'd also like to mention how efficient and unobtrusive the serving staff were – they were choreographed with military precision and all our party were served with hot food within minutes of each other. At the end of the day we misplaced something which was eventually recovered with the help of the staff – who couldn't have been more efficient or helpful. We have no hesitation in recommending The Grand to anyone who wants to marry in spectacular surroundings whilst being treated with the highest standards of efficiency, courtesy and outstanding professionalism.
on Mon, 11th of November, 2019
We had an amazing time from start to finish, thank you so much to you and your team for making sure everything ran smoothly, everything we needed was there whenever we needed it.
on Tue, 29th of October, 2019
Dear Billie-Jo and everyone at The Grand.

Just a quick note to say how impressed Lewis and I were on the run up to and during our big day. We asked a lot and I am thrilled to say that you excelled our ecpectations.

Every single member of staff I met was friendly, absolutly genuine and clearly

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proud to be a member of your team. Mr Webley should be proud of each and everyone one of you.

Thank you for making the best day of our lives.

The Grand has left an indelible mark on our hearts - thank you all.

Stephen and Lewis
on Tue, 29th of October, 2019
We were looked after superbly and although we were only a small party we were made to feel very special. I can’t fault the day and you even supplied the weather.
on Tue, 29th of October, 2019
We had a fantastic wedding day at The Grand Hotel. We were made to feel very special by everyone in the hotel.

We cannot thank Melissa, Stella and Megan enough for looking after us so well. Nothing was too much trouble and the ladies honoured all of our requests and treated our wedding day (and

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lead up to it) with high priority.

We feel lucky to have chosen a venue who is considerate of their guests, and who does not treat their venue as a wedding conveyor belt. Thank you for making our wedding day so amazing!
on Tue, 29th of October, 2019
The service of the hotel was amazing. They did everything in their power to ensure us and our guests were always happy. Even when there were mistakes they handled them in the most professional way and went above and beyond to put them right. Billie-Jo was amazing and worked hard to ensure everything

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went as perfectly as possible.
on Tue, 29th of October, 2019
I would like to thank each and everyone for our wedding Billie-Jo was fantastic Lee and I couldn’t of been happier with are day overwhelmed at how amazing the grand hotel did it for us! Thank you so much.
on Tue, 29th of October, 2019
From the moment we viewed The Grand Hotel, we knew it was the perfect venue for our wedding. From the very beginning, the events team were incredible and accommodated every wish and suggestion we made. Both Melissa and Stella were fantastic with the planning and were always very responsive to emails

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and happy to arrange meetings with us. Stella ensured everything came together perfectly in the run up by speaking to all our suppliers and answering any last minute questions that arose, even meeting with us the day before. On the day itself, Megan made everything run smoothly so we didn’t have to worry about a thing and could fully enjoy every moment. The food for both our wedding breakfast and the evening reception was fantastic. The chef put together a custom made menu for the evening according to our wishes and the guests loved it. The wedding breakfast tasting was a wonderful experience and the chef even came out to discuss the menu with us. The suite we stayed in was beautiful and the staff on reception, concierge and the spa were fantastic throughout. Thank you for bringing our dream wedding to reality! We will definitely be returning to celebrate our anniversary.
on Wed, 28th of August, 2019
Thank you so much to everyone at The Grand hotel. Our day couldn’t have been more perfect. The most beautiful location and the staff were incredibly attentive and helpful. They had so much patience for our endless requests and couldn’t do enough for us and all our overseas guests.
on Thu, 25th of May, 2017
My husband and I got married on the 20th May 2017, and the day was perfect. We didn't have to worry about a single thing, everything was taken care of by the wedding co-ordinators and hotel staff. We liased a lot with Gabriela in the months running up to our wedding, and all our issues (not that

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there were many) were dealt with straight away. The day itself ran as smoothly as we could've hoped, everything was taken care of for us, right down to having all our gifts and cards taken up to our room so we didn't have to worry forgetting anything at the end of the evening. Throughout the day, reception would ring me to tell me photographer, flowers ect had arrived and sent everyone up to me, so I didn't have to worry about leaving my room at any point. I spoke to Megan, our on the day co-ordintor quite a bit throughout the day, mainly her just telling me what was going on and keeping me in the loop. I appreciated it. Most of our guests came down from London, and a couple even flew in from Norway, and they had a wonderful time. A few even stayed at the hotel and said how incredible everything was. I couldn't reccomend having your wedding at the Grand hotel enough. Everything was perfect.
on Sun, 4th of September, 2016
Wow what can I say.... Thank you so so much for everything you did for our wedding on 16th July you have been amazing from start to finish and we cannot thank you enough, we had the day of our dreams and that's all thanks to you. Everything went so well and all the staff were brilliant and the

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Compton room looked lovely just how I imagined it would be.

We really are very grateful and will recommend yourself and The Grand to our friends and family

Thanks to Gabriela and all at The Grand
on Wed, 24th of August, 2016
We chose to have our wedding at the Grand after visiting a wedding showcase where Gabriela showed us around and we fell in love with it. From that day to after our wedding the communication from the Grand has been outstanding.

One of the things that appealed to us straight away was that they only

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host one wedding at a time meaning that a) I wouldn't bump into another bride and b) we would have 100% of their focus. We found a wedding package that was ideal for us and made it easy to plan our special day. The staff were one of the things that stood out for us as being exceptional each time we visited and our wedding guests were full of praise for their friendly yet professional and efficient approach. In particular Les who helped ensure our day ran smoothly and of course Gabriela who helped us plan the wedding from day 1. Gabriela filled us with confidence in both her and the Grand every time that we met, spoke to or emailed her and is a real asset to the hotel. She helped us plan our day and nothing was too much trouble. Her excellent organisation and kind, friendly approach made the entire process stress-free.

Our wedding day itself went perfectly and the hard work of the staff kept everything running smoothly and made us and our guests feel special in such a luxurious and beautiful location. The food was OUTSTANDING and received so many compliments from our guests. Our guests were particularly impressed to have a hot evening buffet which was delicious.

The suite that we stayed in on or wedding night was incredible and had the most beautiful view of the sea. We visited our room before the evening reception and drank the complimentary water which we noticed had been replaced when we returned to our room after the reception.

With wonderful staff, attention to detail, amazing food and a beautiful building we wholeheartedly recommend the Grand for a stress-free and perfect fairytale wedding day. Such a special place.
on Thu, 9th of June, 2016
We would like to thank the all team at the Grand Hotel for the amazing and perfect wedding we had!

Claire and Matt (wedding coordinators) were fantastic as well as Roger (the Master of Ceremony). The service was outstanding during dinner and in general during the all day.

Thank you so much, we

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had the best day of our lives and our families and friends can't stop talking about it :-)
Everyone had a great time and were really impressed by the venue and service. A day that they will never forget :-)
on Wed, 25th of November, 2015
If you have any doubts about the Grand Hotel don’t have

From the moment we met Lindsay Hawley we had a good feeling about the great attention to detail. We were the handed over to Gabriela who did an absolutely fabulous job of organising everything apart from the flowers and the band. She did

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however give us a list of possible suppliers and we could not have been more pleased, the florist Petals Flowers and the band Visage were absolutely brilliant. You could not fault either. We did also order chair covers which was a good idea as it improved the look enormously. We did attend a food and wine tasting session (again well organised) and did change our minds about the food and as I’ll mention later it was amazing. I know people use the word amazing easily but in this case if I use it, and you were there, you would know no other word could describe the whole day. From the day we arrived which was on the Friday the attention to detail was amazing. The head of concierge (David) was particularly helpful as was the rest of his team, in not only parking our car but greatly assisting those who were staying and those guests who came for the day. The reception staff were of course, if I’m allowed to say this, were as ever friendly, helpful and attentive as ever. The room we had was amazing and then to Sunday the day of the wedding. I have to say that we knew the day would be good, as we do know the Grand very well but they truly exceeded all our expectations. The team on the day led by Jason assisted by Alex and Marcin from the Mirabelle were amazing. Nothing but nothing was left to chance, from the music when Kathy entered the marriage venue to the serving of the meal. Here we must give a special mention of the chef (Yogi Sundaram) who produced a truly magnificent meal. Through this review I would like to thank them again for a fabulous day, not of course forgetting the amazing organisation of Gabriela.

Nothing but nothing was left to chance, from the music when Kathy entered the marriage venue to the serving of the meal. Here we must give a special mention of the chef (Yogi Sundaram) who produced a truly magnificent meal. Through this review I would like to thank them again for a fabulous day, not of course forgetting the amazing organisation of Gabriela. I would also like to thank Sarah who I know was not directly involved but did have some input on the day! I nearly forgot the toast master hired by the Grand (Stephen Hall); he also did us proud. The service from everyone at the Grand was faultless and having experienced a truly amazing fabulous day I would say to anyone having any second thoughts about where to book for a wedding don’t have any, book the Grand.

We look forward to returning on our anniversary

on Thu, 14th of May, 2015
We got married on 25/4/15 and had our wedding breakfast and reception at the hotel. We were treated like royalty and had the best day ever. We had champagne on arrival and the red carpet was rolled out, pimms on the lawn and then up to the magnificent Compton room (the ballroom). I was surprised and

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thrilled at the amount of staff allocated to care for us that day, my guests were totally waited on which was lovely. The food came quickly and was delicious and the wines were superb.The concierge team were very helpful with luggage and parking for all our guests and we all had a lovely breakfast together the following day. We had a beautiful seaview suite and couldn't resist an extra night stay. From the very initial planning, menu tastings, picking wines and sorting out layout of the rooms and organising certain things how we wanted them, nothing was too much trouble. I am familiar with the hotel and staff but I was still blown away by the attention to the finest detail that went into the actual day. It felt like a dream. I would highly recommend anyone getting married in Eastbourne to got to The Grand. They have packages to suit every budget and it really is a very spectacular and impressive venue. You will love it. Thank you to Claire, Alex, Chef and everyone who played a part in our magical day.
Mr and Mrs Roberts
on Mon, 12th of January, 2015
We just wanted to express our sincerest thanks to you for everything you did for us during 2014 and for giving us the most spectacular wedding day, we couldn't have asked for anyone better to help organinse this very special day.

From the moment I arrived on the Saturday through to when we

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left Monday morning the staff were fantastic and delivered the most amazing service which was absolutely faultless.

All our wedding guest were very complimentary of the service we all received and commented on the fantastic attention to detail and how fabulous the food was. Our Guest with Dietary requirements said they have never been so well catered for!

Alex Rumble was outstanding!! We felt at complete ease knowing that he had the running of the day in hand, and everything was beautifully executed.

The concierges were wonderful and we felt they just couldn't do enough to help us.

Special thank you to the lovely young guy who popped to my room Sunday morning to put down the sofa bed so we had more room for when my family arrived. The member of staff who brought us our breakfast, whilst we were tidying the sofa bed away, insisted we didn't put it away ourselves and she called for house keeping. I sadly didn't catch the name of the guy that attended, but he was at the door within about 3 minutes to help and happened to mention he had come up to assist from "Laundry".

And thank you to the very talented chef, the waiters and waitresses, the staff that dressed the celebration rooms, the bar staff, Leslie, The Reception staff and anyone else involved in looking after us that day. You made it truly special for us and we cannot thank you enough!!

on Tue, 25th of November, 2014
If you're looking for the most perfect wedding day without the stress of planning it all, then this is the best venue choice for you. The team there are fantastic. From Claire's, the planner, meticulous organisation to Tom's seamless direction of his team, the day flowed perfectly. The Grand are a

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class act; luxurious and decadent without being 'too much'. The staff were friendly and polite, the food sumptuous and the rooms presented beautifully.
We had the most fantastic day at the Grand Hotel, and thank Claire, Tom and the toastmaster profusely for giving us the best day ever.
on Mon, 25th of August, 2014
We booked the Grand Hotel for our wedding because it has the understated elegance and opulence we liked without feeling like we needed to add anything, apart from the usual flower arrangements.

Our wedding co-ordinator Gabriela was with us every step of the way. Extremely attentive and advised

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on things we hadn’t even considered! Her expertise, attention to detail and prompt e-mail responses to questions made the preparations stress free and allowed us to really enjoy the day.

As our wedding day fell on the first day England played in the world cup we were keen to keep the gentlemen happy by showing the match. Gabriela organised the hire of a large flat screen TV and duly set this up in the bar area for all to enjoy! The ladies were able to dance the night away without interruption. Perfect!

I would thoroughly recommend the Grand Hotel in Eastbourne for your special day.
on Tue, 12th of August, 2014
When choosing a wedding venue, we had a large wish list! We were looking for somewhere we could arrive on the Friday and not leave until the Sunday. We wanted a venue where we could enjoy not only an amazing day, but a mini break. We wanted family and friends to have the opportunity to have a mini

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break too. We wanted a spa, we wanted 5 star service, 5 star food, a complete 5 star experience, but we wanted to feel relaxed there too. We wanted a small private room for our pre wedding dinner with a few guests a day before the big day. We wanted our ceremony room to be something special and not just a conference room dressed up. We wanted an outside space for photos, but beautiful indoor spaces for inclement weather. We wanted a personal wedding planner who could guide us through the whole process. We wanted a beautiful wedding breakfast room and a party room with a dance floor and integral bar, so that guests stayed together. We wanted a private small bar area for guests to relax in between the wedding breakfast and evening party. As I said, it was a large wish list!
We chose The Grand Hotel in Eastbourne, as we felt like it had it all!
Our wedding day ran smoothly and effortlessly as the whole team of staff worked tirelessly to ensure everything ran to plan. We had the most luxurious and elegant wedding in the beautiful Princes Room. The wedding breakfast took place in the Compton room with all its beautiful architectural features and stained glass windows, which transformed brilliantly with clever lighting into an ulimate party venue, where our band played on the raised stage. From the very first inquiry to Clare , 18 months ago right through to the present day, nothing has ever been too much trouble. Communication was very easy with very prompt emails. Every idea we had or question we asked was considered and our whims catered for !
We can not rate our whole experience highly enough. Everything really was perfect. Thank you to Clare, Eliiot and the whole team.
on Mon, 11th of August, 2014
Cannot Praise this venue enough!!!

We had our Wedding ceremony, breakfast and evening reception at the Grand Hotel, and it was everything we could have ever wanted and more.
Our Co-ordinator Gabriella McTear did everything to make planning the day so easy. She gave us all of the information that

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we required to make informed decisions, and was in constant contact with us from the day of our enquiry to the wedding day.
The Hotel itself is an architectural marvel, and the Staff are equally splendid. Nothing was ever too much trouble, and they made you feel so welcome from the first time you set foot in the hotel.

The Day itself went without a hitch, largely because our Event manager Elliot was overseeing every aspect of the day (not that you would notice). He was fabulous and made you feel so at ease with all the hustle and bustle throughout the event. Even providing Simon (groom) with a nice cold lager without even needing to be asked after the photographs.

The Food was absolutely fantastic. From the canapés and 3 course wedding breakfast through to the evening buffet. Presented beautifully and was HOT! The service of the food was seamless and provided with military precision, even during the evening reception.

Although certainly not the cheapest wedding venue in the area, it is definitely the best for quality and service. You certainly DO get what you pay for. I would urge any couple to put back their wedding another year in order to afford to have it at this venue. It will truly be the happiest day of your life. It certainly was ours, and if I had 10 stars available to award this fabulous venue I would!

We were able to enjoy every moment of our wedding without worrying about a single thing on the day. For us, making the most of seeing family that had travelled so far, to a venue that was so amazing, meant everything in the world.

We loved it so much we stayed an additional 3 nights after the wedding. We didn't want it to end!
A 5 Star hotel it definitely is!
on Wed, 23rd of July, 2014
Having stayed at the Grand before and been impressed by both the service and its beautiful grandeur, we decided to hold our wedding there on the 12th of July. All our expectations were exceeded.

The help, support and understanding by our co-ordinator Claire before the big day made everything seem

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easy. On the day, staff made sure everything ran to plan and we would like to thank the event manager, Elliott, and the toastmaster, Stephen.

The environment in which we got married was perfect. The Compton room was transformed from a grand dining room for our Wedding breakfast into an intimate 'club' for our evening reception. Our master suite was a perfect room for my wife to get prepared in together with several bridesmaids as well as spend our first night as husband and wife.

We had thought the Grand might prove too expensive by the time wedding 'extras' were added to prices. In reality, everything seemed to be included and we were genuinely surprised by the transparency of costs and what good value it was.

We would not hesitate to recommend The Grand for a wedding.
on Tue, 15th of October, 2013
i would like to share my amazing experience planning and holding our wedding reception at the Grand. From start to finish Claire at the Grant Hotel has been an absolute pleasure to work with. She made everything so easy and enjoyable for us. From the initial meeting with Claire to look around

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the venue there wasn't any pressure at all, she had all the answers to all of our questions and I'm so pleased we decided to hold our reception here.
The whole team before and throughout the event were absolutely amazing, everyone was so kind and helpful. The whole event ran so smoothly. The Toastmaster was also brilliant (this was organised by the Grand Hotel) and kept everything running on schedule.
i look forward to spending many anniversaries with my Husband here for years to come. I can't thank Claire and her team enough. this truly was the happiest day of my life and i couldn't have achieved that without them.
a Beautiful Venue with brilliant staff.....very hard to find! we are so lucky.
Thank you All
Chris & Laura Sands. (Married 28/9/13)
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