Wedding Reviews for The Black Swan Hotel

Average Rating: 5 out of 5 - based on 48 reviews



on Thu, 22nd of August, 2019
We held our wedding reception at the Black Swan back in May & just wanted to say what a wonderful day we had at your hotel. We wanted a church wedding and with the All Saints Church just next door to the hotel it couldn’t be more perfect. The hotel itself is warm and characterful. The Gallery

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restaurant where we had our wedding breakfast looks out over the beautiful gardens and the snugs were great for our more elderly guests to relax. We visited the hotel many times leading up to the wedding and each time the staff were friendly and welcoming and I can’t praise Nicola the wedding coordinator enough, she is excellent at what she does. A few months before we went for food tasting to choose our wedding breakfast, we knew then whatever choices we made it would be excellent as they were all delicious. On the day the food was plentiful and exceptional at that! Many of our guests commented on the amazing food.
On the lead up to the wedding I was anxious everything was going to go ok. I shouldn’t have worried as Nicola and the team ensured everything went smoothly. For any couples debating on whether to get married here I couldn’t recommend the hotel enough, it was the perfect venue for us and we can’t wait to return for our first wedding anniversary.
on Fri, 9th of August, 2019
We visited a few venues in and around North Yorkshire but fell in love with The Black Swan straight away thanks to its gorgeous garden, efficient staff and general warm and welcoming feel. We returned with our parents before booking and they too were blown away.

From these very first visits

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the wedding coordinator, Nicola, was on hand to answer any questions and guide us through the entire process. Nothing was too much trouble and she made us feel as though the day was as special and important to her as it was to us.

When we returned for a tasting (at an extra charge) we were spoilt for choice thanks to the quality of the food and knew it would please all our guests - which it most certainly did.

On the day itself our 50 day time guests were all extremely complimentary for the dishes we'd picked - ham hock terrine, beef and strawberry shortcake - in fact it was lucky we had 20 more people on the evening otherwise I don't think the night buffet of bacon and sausage sandwiches and salads and desserts would have been touched even though they were tasty as we were all still full.

Just as she had been in the run up Nicola was a godsend on the day, keeping us organised so we knew were we had to be and when, not to mention setting up the room for the ceremony and then wedding breakfast with the extra decorations we'd brought. Honestly by the end of it she felt like part of the family.

We booked a wedding package at the swan which included a cake and the supplier Rhian was amazing. I have honestly never tasted cake so moist and flavoursome and she was very kind in giving us a tasting beforehand too.

We also used the hotel's recommended flower supplier, busy Liz's who had a consultation with us in advance and were great in bringing their ideas and listening to what we wanted.

The whole thing was everything we dreamed of and more. It had a really relaxed feel and guests were complimentary about their bedrooms which came at a reduced rate.
on Mon, 29th of July, 2019
Thank you to Nicola at the Black Swan who made my son's wedding day so very very special.
From the moment we met Nicola she was so friendly and helpful, nothing was a trouble to her. She guided us into making the arrangements for the wedding, Nicola mentioned every little detail to us about the

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wedding package.
What a day it was, we had access to 3 rooms, all beautifully decorated and attention to detail and the lovely pretty garden.
Every time we made a visit to the hotel, Nicola was always so kind, friendly and encouraging about what a special day it would be.
I took lots of décor to the hotel including flowers, and I was overwhelmed how nicely Nicola and Sue had decorated the rooms in such a professional and brilliant way for us. Attention to detail was so evident.
Throughout the day we were looked after by Nicola, Sue, the manager and staff., nothing was a trouble.
We felt like Nicola and Sue were part of the actual family, they were absolutely superb.
I would recommend the Black Swan to anyone for a wedding reception.
Our day was so relaxed, I am speechless really about how lovely the Black Swan is and I think it is down to Nicola who is the nicest person you could wish to meet. What an asset she is to the Black Swan.
Thank you xxxxxx
on Fri, 8th of February, 2019
Nicola Bolden, you are Superb!
We were married here on 11th January 2019. We chose the Black Swan, as bikers Helmsley has a special place in our hearts and as the hotel is so dog-friendly our boys could be part of our special day.

Nicola was wonderful throughout and there is no doubt in our

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minds she was a major factor in how perfect our day.

This hotel is old and a little worn as other reviews have said, however, we too are a little old and appreciated the level of customer service, genuine care and attention to detail that we received.

We’ll see you soon and again many thanks to you all x
on Fri, 4th of January, 2019
We cannot recommend The Black Swan - and in particular Nicola - enough. Everyone has been so lovely and welcoming, right from our first visit.

Nicola has always been so helpful and patient, allowing us to do our own thing but always there to help when needed. We've really valued her guidance.

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The team were also really good at looking after our guests who were staying at the hotel - a few hiccups in booking were quickly smoothed over, with the minimum of fuss.

The food was absolutely amazing, and they catered for our vegetarian and gluten free guests beautifully. We had so many complements - a few have said it was the best wedding they'd ever been to, and what a lovely time they'd had, which means so much to us.

I was surprised how many small touches were included in the package - things like place cards/menus, the table plan, candelabras, can all add up if you have to provide them yourself!

The day itself went so smoothly - literally nothing went wrong! Having Nicola and her team has meant that the planning process was a joy rather than stressful, which I have really appreciated. Thank you Nicola!
on Thu, 20th of December, 2018
Our wedding was everything we had hoped for, the Black Swan was the perfect winter wedding venue. Cost, romantic and beautifully decorated. Nicola and the staff were brilliant and nothing was too much trouble. All our guests had a fabulous time and commented that the food was amazing and several

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guests also commented that it was how they would like their wedding to be. The winter wedding package was perfect with the photographer, cake and DJ, all brilliant. Could not recommend enough. Want to do it all again!!!!
on Wed, 19th of December, 2018
The Black Swan was the perfect venue for our intimate Christmas wedding. The staff were amazing and made the day even better than we could have hoped for. We wouldn’t change a thing!
on Sat, 17th of November, 2018
From the moment we visited the Black Swan we knew it was the venue for us. Nicola has been an absolute superstar from start to finish. She has gone with all of our crazy questions and ideas without batting an eyelid. We checked into the hotel the night before the wedding and everything was made so

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easy, all the wedding decor was left with staff and we did not have to worry about it again. The rooms for all our wedding party were stunning and the bridal suite was perfect, the wedding cake and champagne delivery just topped off our evening. On the day of the wedding all the staff looked after us and our guests like we were their own family. Nothing was too much trouble. The venue was decorated beautifully, the afternoon tea wedding breakfast was outstanding even the canapés were a taste sensation. We were blown away by the whole experience. I used suppliers I met at the Black Swan open days for flowers, cake and photography and each one helped make our day the best day of our lives. We cannot thank Nicola enough for all her hard work. Her care and attention to detail is second to none. We cannot wait to return to the Black Swan at least once a year to celebrate our anniversary is style.
on Thu, 15th of November, 2018
We had our wedding at the Black Swan, Helmsley in October and it was absolutely amazing from beginning to end, the Hotel did everything they could to make the day go smoothly and Nicola the wedding coordinator is fabulous!

Our party was intimate made up of 30 people, the Garden Room and Tudor

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Lounge was the perfect choice for such a party, ceremony, dining and dancing, it was three venues in one for us

All our guests said what a truly wonderful wedding it was!!
on Thu, 15th of November, 2018
I cannot praise the team at The Black Swan enough, from start to finish everything was perfect. Nicola the Wedding & Events Co-ordinator was fantastic from our first meeting to view The Black Swan right through to our wedding. Which made planning the wedding an absolute dream as I knew I did not

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have to worry about anything as everything was taken care of.

The day was the most perfect day not only for myself and my now husband but for all of our guests as well, as all of the staff are so attentive to everyone's needs to ensure that everyone had the best day ever. All of our guests are still talking about how fantastic everything was on the day.

There wasn't a single detail that was missed off what myself and Nicola had discussed and it was executed brilliantly by all the staff, (we had 2 vegetarians, a vegan, a coeliac and an adult who wanted a child's meal!) it was done with such precision and professionalism to such an extent that we didn't even notice all of the hard work they were doing behind the scenes.

This all carried onto the next day as well for all of the guests who stayed over, with the staff ensuring that we were all attended to and had everything we needed, which was much needed with all of our sore heads from the excesses of the night before!

If you are looking for somewhere with bags of character that is a little bit different for your wedding The Black Swan is the place for you.

To put it simply, The Black Swan and all of the staff are superb, outstanding, marvellous and terrific!!
on Thu, 1st of November, 2018
Me and my partner got married at the black swan on 6th October this year, we had it booked for almost 2 years beforehand. From the first moment we stepped into the hotel we both felt comfortable and was blown away with how beautiful it was. Nicola was great, very informative and answered all our

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questions. We knew from the first meeting with Nicola we wanted the wedding there and that everything would be taken care of. During the lead up to the wedding, Nicola was amazing in dealing with any queries or questions we had and very organised with all our wedding choices. On the day of the wedding, we can't thank Nicola and the team enough for the amazing service and operation of the day. Everything went perfectly and all of our guests couldn't stop praising the venue and team! We were so happy with the whole day from the ceremony, food and reception we couldn't have asked for anything more. The food was amazing and the chef was amazing with all our dietary requirements and all our guests were very impressed. The following morning the breakfast was great and when we were ready to check out, Nicola and the team had all our things packed up and ready to go, they helped us pack the cars with everything from the wedding. I honestly cannot say enough how amazing Nicola and the team are at the black swan and how magical they made our special day!
on Thu, 20th of September, 2018
We had the most amazing day, no fault found at all and Nicola was fantastic throughout and in the run-up to it all xx
on Sun, 22nd of April, 2018
Hi Nicola, I hope you are well.
Well, life is finally settling back into a normal routine after the wedding, honeymoon and a few wedding de-briefing night outs (any excuse), so I finally have 5 minutes to sit and say thank you. Well, actually a 1000 thank yous would not be enough.
From the very

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start of the 'wedding planning journey' you made the whole process simple, logical and have answered every random question I could have possibly had (and I had a few), this was all made so much easier with your friendly and approachable manner.
Your attention to detail was brilliant and was very reassuring that every element of our big day was being looked after and would be as we wanted. Please pass our compliments to the chef and kitchen staff, the wedding breakfast meal was beautiful and I received lots of comments from guests saying how lovely the food was, the whole meal was delicious and there was not a single dead fly in the sticky toffee pudding, what more could a bride ask for I would also like to say a special thank you to Alastair, from checking in on the Friday afternoon he was always there ready to help, bringing everything we needed from glasses, sweetie jars that needed fixing and helping to pack up the car on the Sunday morning to insure we got home on time to catch the train to the airport. He was always polite, professional and had a smile on his face, he truly was a star.
So thank you for making our big day so special, not once did I have to worry or think of anything other than enjoying our wedding and this was due to you, thank you.
We hope you to see you soon, as we will definitely be back as The Black Swan will always be a special place to us.

Kind regards

Rachel and Edward


on Fri, 6th of April, 2018
Wow, we recently got married at the Black Swan. Amazing experience it’s was completely unforgettable. We have been spoiled by the team since our first conversation a few years ago. We would highly recommended a visit to one of the wedding fairs and fall in love Like we did. We initially had a

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consultation with Nicola the wedding coordinator. She was from the beginning a great help and a star member of the team, she deserves a lot of the praise and recognition. Once we had settled on a date, we experienced a level of detail and planning from someone who genuinely cares about you and your wedding day. It’s was very thorough from tasting and styling. This meant that our day ran as smoothly as we ever could have hoped. She and the rest of the team are always on hand to take away any stress or strain. Outstanding from beginning to end. Our big day was the best day of our lives and I believe it to be due to Nicola and the black swan team. Myself and my wife had a lot to do organising ourselves. Luckily thanks to the help of the black swan from organising our suppliers and making sure the room was dressed they went above and beyond. Nothing is ever a problem and we were felt confident that we could really enjoy the day. The food was amazing from breakfast through to our wedding lunch and evening feast. The chefs do amazing work and more than deserve the accolades if not more. The garden rooms is pretty much perfect and a great spot for some photos. Helmsley is a great place for extra photos too. Our family and guests were especially blown away with the high level of care and treatment received throughout their stay. “best wedding I have ever been too”. Nicola and the team are so professional and super organised they took any stresses away and treated us like we were very important and made our wedding day the best it could be.
All in all if you can visit the black swan you won’t find more welcoming and friendly people. Thanks very much to Nicola and the whole team
on Thu, 1st of February, 2018
Hi Nicola,

I want to thank both yourself and your staff for ensuring everything ran smoothly on Lizzie and Neil's Wedding Day. It was a wonderful celebration and all our guests said they had thoroughly enjoyed themselves. The Black Swan is a great venue for a country wedding! Thanks to all

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involved in making the day a success.

Best wishes,
Rosemary Joyce
on Thu, 4th of January, 2018
We were so blessed to have our beautiful September Wedding at the Black Swan in Helmsley. Everything was beautiful and we received so many compliments from our guests, all because the food was incredible the attention to detail and the quality of work was amazing. The Black Swan exceeded all of our

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expectations, turning our ideas and dreams into reality and they did it with loving kindness.

Nicola Bolden and her team at the Black Swan in Helmsley are truly the best! They put everything together perfectly. Nicola definitely made our wedding planning process stress free and smooth sailing! We couldn't have asked for a better wedding co-ordinator, whenever we needed something or had a question; Nicola always was responsive, quick and so professional. On the day she was attentive to my needs as a bride and a fabulous friend in my dress and shoes crisis, thank you so much.

We would highly recommend the Black Swan at Helmsley to any engaged couple!

Kristina and Michael
on Sat, 18th of November, 2017
Absolutely amazing wedding. The venue and grounds are stunning with the hotel staff working tirelessley throughout to make our day flawless and perfect. Nicola our venue wedding planner was also perfect in every way and supported us during the preparation and also throughout our special day. We

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cannot speak highly enough of the Black Swan and would recommend this venue to anyone for their wedding!
on Wed, 11th of October, 2017
We cannot recommended the Black Swan enough!

From the first phone call to enquire until the morning after the wedding it was 5 star service all the way :)

Nicola looked after every detail and made our day perfect, we had no issues or niggles and we would not have changed a thing.

It was a

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fabulous day in a fantastic setting.

Thank you to everyone :)
on Wed, 27th of September, 2017
Colin and I would like to thank Nicola and all the team at The Black Swan for making our wedding day perfect. All our friends and family had a wonderful time from the moment they arrived right through the day to the evening reception. Everything went smoothly and according to plan and much fun and

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laughter was enjoyed by all. We can't praise the Black Swan team highly enough - thank you. - Colin and Frances, September 2017.
on Thu, 24th of August, 2017
Thank you very much for preparing our special day. Everything was perfect. Food was amazing. Thank you Nicola Bolden and all hotel staff. If you are looking for a good place for a wedding, then just please choose Black Swan Hotel. We highly recommend.
on Tue, 22nd of August, 2017
I honestly don't think I can write a review that is anywhere near worthy of this place but, I will try.
From the moment we stepped in to The Black Swan and met Nicola (the lady who makes wedding dreams come true), we knew it was the place for us to be wed.
The planning process was effortless and

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professional.
We stayed the night before our wedding with some of our guests and got married at 3pm the following day and stayed for a second night with most of of our guests. We were in our own bubble. It was so relaxed and special. I will never be able to fully articulate just how fantastic the experience was.
The rooms and gardens are beautiful and, on top of this, the staff are like extended family who really care about making the wedding perfect. They made every effort to get to know us so that everything they did fit with our vision. I have emailed Nicola many times- no question was too small or too big to reply to and there were phone calls to see how we were getting on. Nicola got this just right - it wasn't overbearing or interfering, it was timed to perfection and organised.
All of our ideas where put in place by Nicola, she just seemed to know how to get it right every time.
The finishing touches by the hotel were fantastic from the restaurant setting for the night before and breakfasts to the way that all of our plans were put in place with minimal effort or stress from us. Nicola did the lot.
Our Master of Ceremonies, Grant, was exceptional too - hard working and organised.
I would recommend this as a wedding venue to anyone and everyone! Well worth the money. Perfect memories made for life.
Our wedding was at the end of July and we have already been back and welcomed with open arms by the staff whilst we enjoyed a drink in the stunning gardens.
We will be back for our first anniversary and hopefully many more after that!
My top tip for planning your wedding, go and take a visit and you'll fall in love all over again!
Thank you The Black Swan - 5 stars!
on Sat, 12th of August, 2017
After viewing a number of potential venues for our wedding, we knew that The Black Swan was the place we wanted more or less as soon as we walked through the doors. Having made the booking with Nicola around 16 months ago, the whole process was made very easy and as stress-free as possible.

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Communication throughout the planning and prep was spot on and Nicola was a great help. From the point of booking, we visited the hotel a number of times and on each visit we were always so impressed with all the staff; they were always very friendly and polite. Bedrooms were beautifully presented and the food in the restaurant was amazing! Fast-forward to the wedding day itself... What a day! Everything was just perfect from start to finish. Every member of staff that was involved was a real credit to the hotel; nothing was too much trouble and everything was carried out with a smile and added sense of humour to help all our guests relax. Special mentions must go to Nicola (wedding co-ordinator), Grant, who kept the whole day into evening running smoothly, and Keith for keeping the wine topped up! I would not hesitate to recommend The Black Swan as either a wedding venue or for an indulgent weekend away. I know that we will definitely be back for the latter! Thank you
on Fri, 11th of August, 2017
We just wanted to send you this short but sincere thank you for all your help and support in our amazing day. Every time we look at this picture we are transported back to that day surrounded by sunshine, laughter and love. Thank you for all the work for the reception over the last year (or so!).

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Your patience and foresight, coupled with your easy approachability and problem solving ensured a successful evening and topped off the amazing day!
Nicola & Andrew Webb – July 2017
on Thu, 27th of July, 2017
We got married at The Black Swan on 30th July last year (2016). We had the exclusive use of the Hotel for the day and night and held our ceremony in the Walled Garden, under the Gazebo.

Our day was perfect. Although The Black Swan can't quite take the credit for the beautiful sunshine we had on

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the day, they can take credit for everything else.

The building itself is beautiful with lovely furnishings. We brought our own decorations and it was no trouble at all for the staff to put these up for us, just as we wanted them. Further, they took the time and courtesy to ensure the Hotel's house flowers matched in with our colour scheme - a simple thing that meant so much to us! Every room was spotless and there was nothing out of place.

Our ceremony was the first to be held outside at the Hotel and it was everything we wanted. The garden itself was lovely and made the setting very picturesque. Our ceremony was quite short and so our guests stood and watched from the lawn - there was plenty of space to add a couple of chairs for our elderly guests too.

The food was fantastic! No question that The Black Swan has an outstanding kitchen and restaurant team.

The staff at the Hotel really made our entire experience what it was. From the moment we booked to view the venue, to my parting hug with Nicola, the designated wedding coordinator, the service we received from the staff at the Black Swan was faultless. No tasks was too much for them and they did everything promptly and with courtesy.

We were especially thankful to those members of staff who helped escort my Grandmother into the dining room, and who adopted our Dog as their own! The kindness and consideration of the staff is something that we will remember forever.

We would recommend the Black Swan as a venue for a wedding to anyone. No matter what you want out of your day, the Black Swan will go to any length to ensure you get it. We cannot express our thanks enough for making a special day perfect. Thank you.
on Sat, 29th of April, 2017
Thank you to all the staff at The Black Swan for making our wedding ceremony and reception on 11th March 2017 so memomorable.

The feedback we have received from our guests about their rooms, the level of service provided by staff and the standard of the food has been quite overwhelming. I always

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think it's really important to give constructive feedback when things haven't gone so well, but I think it is even more important to acknowledge excellent service. Hence why I wanted to write this review.

In addition, the support we received from Nicola Bolden leading up to the wedding was absolutely fantastic and her professionalism and organisation made her an absolute pleasure to deal with . Both personally and professionally, I regularly deal with a wide range of customer focused organisations, and I can only wish to receive the same level of service from them as we have from Nicola and the team over the last 6 months.

We were on a very tight budget, and the winter wedding package we went with was such good value for money - it included the cake, photographer, DJ etc - so it made our wedding so much more affordable which allowed is to get married in such a fantastic venue.

We have nothing but praise for the whole team, But I do have to make particular reference to the service which Grant provided us with on the day. You literally couldn't have picked anybody better. He really kept everything moving and organised and was very approachable. And I have received a number of positive comments from guests about how much of a lovely fella he is and how helpful he was.

So, thank you again Black Swan, from both of us, for making 11th March such a memorable day. I have no doubt that due to the service provided by your team you'll also now have a number of new customers in future.
on Thu, 6th of April, 2017
We cannot fault anything about our wedding at The Black Swan. We had the best day ever. All of the staff worked so hard all day long to make it the perfect day. The food, the wine, the weather (which was like a midsummer day with sunshine), the ceremony, the reception, the evening do. Every minute

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of the day was unforgettable. Nicola (the wedding planner) was brilliant, so attentive and conscientious. We can't recommend this venue enough. Everyone who attended our wedding said it was the best occasion they had ever been to.
on Wed, 4th of January, 2017
We got married at The Black Swan in the summer last year (2016) and it really was a fantastic experience. There are so many choices out there for wedding venues, but my husband and I had spent time here previously and so we had an attachment to the hotel and wanted to see if it would be suitable.

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After our initial enquiries we were completely sold on the idea, in most part because of how helpful and professional Nicola (the wedding coordinator) is. I sent my fair share of emails, with lots of probably trivial or random questions, and she always came back to me quickly, reassuring me that nothing was too much trouble. I really appreciated this especially as the wedding day got closer and things got more stressful.

Everything was very well organised and planned beforehand and on the day. We didn't have to worry about anything. On the day itself everything was fantastic. The rooms were arranged beautifully, the staff were amazing and the food and drink was incredible. People talked about the quality of the venue and the experience for months afterwards and probably will keep doing so! The bedrooms and the gardens are lovely, and some of the pictures we had done on the grounds are some of the best ones for this reason.

They were so flexible generally and were happy to accommodate our requests wherever they could. The day before, my elderly Grandad was having problems reaching his bedroom (he has mobility issues) and reception staff were so helpful and just changed his room, no questions asked. This meant a lot to us and meant that everyone could just relax and not be worrying about him.

I could go on and on but I'll just say that if you're thinking about booking, don't hesitate. It was worth every penny and more, and we can't wait to go back there for an anniversary visit very soon!

on Sat, 3rd of December, 2016
We got married at the Black Swan Hotel in Helmsley on 25th November 2016. I would strongly recommend it as a place to hold any special function. All the staff are polite and accommodating. Our events coordinator Nicola was so helpful from start to finish and really put me at ease throughout . Our

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guests where very inpressed saying that it was the best wedding food they had ever had. The hotel it's self is beautiful and rooms are very clean and comfortable. I just wish that I could do it all again
on Sat, 29th of October, 2016
Wow, what a day! We know that only a few days have passed,we just had to write and thank you and the team for such an amazing day. It surpassed all of our expectations, from the elegant décor and superb service to the phenomenal food. From the first time we visited The Black Swan it felt like

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home.Not only were the surroundings a perfect mix of cosy and elegant, but every member of the team was so welcoming and happy to chat.It was this that left a lasting impression with us and led to our booking.We always knew that our wedding day would be incredible and we had every confidence that you and your team would deliver our perfect day. But, we genuinely cannot believe just how amazing the whole day actually was.So many of our family and friends have commented on how incredible and yet relaxed the occasion was. They loved the food, the setting and had so many wonderful things to say about Grant and the waiting staff. Some would say that the sign of a good waiter/waitress is that you don’t notice them. But we firmly disagree.The warmth and desire to provide the best service possible was visible from every member of your team.It is these traits that separate The Black Swan team from many others we have encountered and whilst there are many things we will remember about the 22nd October 2016, we will never forget how amazing you all were.As for you,Nicola, if we could do it all again then I think you would be invited as our guest. It felt like you were as much a friend as the person responsible for delivering our dream day.Your insight and support was invaluable, you understood our vision as much as you understood us.Having you there to guide us through the last 12 months was brilliant, from the early advice on things like room layouts to the day itself, when you ensured everything and everyone was in the right place at the right time and was wearing the right flower. We wish you, Grant and the team all the best for the and thank you again from the bottom of our hearts.
on Tue, 18th of October, 2016
We attended a wedding fayre at the Black Swan and we knew instantly that it was the venue to hold our wedding reception, we loved it. The place just felt right.
We had several visits to the Black Swan to have meetings with Nicola prior to our wedding. She was so helpful, gave good advice and is a

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very professional and experienced wedding co-ordinator. I always felt more relaxed about my wedding planning after I'd had a meeting with her......her calming approach is great for a stressed out bride :-)
The day arrived and the moment we walked into the Black Swan we felt incredibly calm and that was down to the fantastic work of Nicola and all the staff at the Black Swan. Nothing was ever a problem and the staff couldn't do enough for you. The room for our wedding breakfast was all set up just as I'd imagined it to be.....it was outstanding. The food was delicious and very accommodating for special dietary requirements too. Many of our guests commented on how spectacular the food was.
The gardens are beautiful and our photographer managed to get some great shots despite the rather wet weather.
We had a truly amazing wedding reception and it exceeded all our expectations.
Thank you very much
on Sat, 24th of September, 2016
Well what can I say what a magical day from start to finish Nicola did an amazing job arranging everything at the black swan for us we never once had to ask anything she had it all sorted we had our reception at the black swan the decor was beautiful everything perfectly placed we were greeted by

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Nicola and the masters of ceremonies they looked after us all day. The canopys and drinks were lovely we then sat down to the best meal we've ever had it really was out of this world. We had a buffet at night which was also lovely. We stayed at the hotel for the night along with other guests all the rooms were nice and cosy and very spacious. Breakfast in the morning was lovely too a wide selection of food from continental, buffet and cooked foods. Nicola had kept all flowers behind reception for us to take home and any other items we had requested to keep. We received a lovely wedding gift from the staff at the black swan also which was very thoughtful a lovely framed photo of the black swan with our names engraved on a plaque underneath the picture. We really can't thank them enough for a wonderful day and experience thank you to Nicola and all the staff
on Thu, 22nd of September, 2016
Absolutely spectacular!
We were married on 12.8.2016 and the whole experience was wonderful from start to finish. Ross and I had a Victorian/ Bunny themed wedding and although it was very small with only 21 guests, it had a few things to complicate it .. Including a four horse drawn carriage to

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take us to Rievaulx Abbey for a beautiful blessing.
We honestly cannot thank you all enough. Nothing was too much trouble and I... The bride... Didn't have to lift a finger. The room was set up exactly as I asked and everything was packed up for us ready to load straight into the car the following day.
Nicola... You are truly wonderful and every brides dream hostess !!
Your whole team should be recognised for their courtesy and politeness shown to every single guest. Everyone commented how much they enjoyed their stay and that the service could not be faulted.
Thank you all for what was absolutely the best day of my life. Keep doing what you do ... Because you do it fantastically !
We have already booked our stay for our first anniversary.
Judy and Ross Laine.
on Sun, 11th of September, 2016
Our Wedding Day was all we could have ever wished for and more. Nicola and the team at the Black Swan ensured that the day went smoothly and was very relaxed and informal. It was a very professional, yet personal experience. We selected the package for 80 guests which included the cake,

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photographer and DJ who were all excellent. All our guests thoroughly enjoyed the day and all commented on how lovely the venue was, especially the garden (which was beautiful and luckily the sun came out for us).

We thoroughly enjoyed the wedding planning process with Nicola, it was so exciting and very very easy (not something we were expecting). We had a number of guests with special dietary requirements who all said the Black Swan went over and above to accommodate them (including individual canapes). We would also recommend that couples go to the menu tasting if possible beforehand as our choices following this were different from what we would have chosen from the menu – the food was a very high standard and surpassed our expectations.

We also had a guest in a wheelchair, the staff were very helpful and made every effort to ensure he was comfortable and included in the whole day. Nicola was always on the end of the phone/email to answer any questions.

The Black Swan will continue to be a very special place for us, we are very much looking forward to our return and future stays.

We cannot recommend the Black Swan enough for anyone who is considering booking a wedding; it was a truly magical day!
on Sat, 3rd of September, 2016
A huge thank you to everyone at The Black Swan especially Nicola the wedding planner and The Master of Ceremonies, for the most amazing wedding that we had in July. The hotel was the perfect venue for us and looked amazing, everything we'd hoped for and much more! We were looked after from the

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moment we arrived at the hotel, and nothing was too much trouble for all the staff, it was outstanding service! Carry on making dreams come true as they definitely did for us that weekend!
Rachel & Richard
on Tue, 16th of August, 2016
The wedding was the best day of our lives and that’s a lot down to Nicola the wedding cordinator and the staff on the day. We enjoyed every minute of it. the master of ceremony and the bar staff did such a good job. We definitely made the right decision to have it at the black swan. So many of the

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guests have commented on how good the wedding was and how nice the venue was. I would definitely recommend this venue.
on Thu, 30th of June, 2016
We recently got married at The Black Swan in Helmsley and we'd absolutely recommend them to anyone!! From first enquiring to the actual day, we were blown away by the professionalism of Nicola and all of the staff at the hotel. Nicola Bolden (the wedding organiser) was absolutely incredible! She was

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always at the end of the phone when I needed any advice and the amount of emails which were sent between us was huge! Nicola advised us on areas we were unsure about (having never arranged a wedding before!) and was so meticulous in her planning that we we confident that day would be perfect - which it was! People always said "oh if something goes wrong no one will even notice" which I was fully prepared for but Nicola and the amazing staff at Swan made the whole day run so smoothly that this didn't even come into it. We didn't have to think of anything on the day as it was all done for us and we were just able to get lost in the atmosphere of the day. The venue itself was perfect for what we wanted - a beautiful building with old country but modern style with incredible food and attentive staff. They only have one wedding a day so the service felt personal. We are our meal in the main dining room (which was outstanding!) and then moved to our own private half of the hotel to dance the night away. We've had so many comments from our guests who have said that they are going to return to the Swan for another overnight stay as they were so impressed! All of the waiting staff, bar staff, master of ceremonies - everyone - was so polite and nothing was too much trouble. If you want an amazing wedding that feels so easy to plan and that people will be talking about for years to come - this is the place for you!! We'd like to say a huge thank you to Nicola and all of the staff at Swan. You made our day even more special and we can't wait to return to celebrate our first year anniversary with you!!
on Sat, 11th of June, 2016
The Black Swan had us at Hello...
When James and I visited the hotel for a February Wedding fair, we were all set for our trip to the Lakes to see our dream wedding location the following day, but we were swept away by how beautiful the hotel looked, and it was exactly what we were looking for. The

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Lake District, in all its beauty, just didn't match the feel we got from The Black Swan, and with our love of fine dining, it was a perfect match.
Leading up to our wedding day we were extremely well looked after and well informed by Nicola Bolden and her fellow colleagues. They couldn't do enough for us and on the weekend of the wedding, went out of their way to set everything up for us so we could relax and enjoy our special occasion without any stress. It looked amazing!! From our al a carte meal the evening before, the wedding breakfast, and through to the Sunday morning hangover cure (!), everything was delivered to perfection and tasted divine!
We couldn't have asked for a more perfect wedding day, and all our guests had nothing but compliments for their stay. Nothing was a trouble for Nicola and the team, even down to the finer details and they even send you on your way with a little refreshment bag for your journey home. It's the little things that count, and there were lots of them.
Massive thank you to all at The Black Swan for a beautiful weekend James & I, and our family and friends will treasure forever.
The Dietzs xxx
on Mon, 6th of June, 2016
We had our wedding ceremony and reception here in April 2016. From the minute we walked into the venue for our first look around we knew it was the perfect intimate setting for our wedding. I had complete confidence in the wedding coordinator, for whom nothing was too much trouble. She set the

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rooms out exactly to our requirements and accommodated our requests without any quibble. On the wedding day itself I was completely relaxed as I knew she had everything in hand.
Every member of staff who worked on our wedding was friendly, helpful and knowledgeable, there when we needed them but otherwise quietly working away in the background. The Master of Ceremonies, although only a young man, was extremely professional and helpful and skilled at keeping everything on track during the day.
The food with the Afternoon Tea was exceptional, delicious and there was lots of it!
We had exclusive access to three reception rooms and the garden and had our own bar area.
All the bedrooms are decorated to a high standard, cosy and comfortable each with their own individual charm.
I would highly recommend this venue to anyone who is looking for an intimate setting. We had a fantastic day with lots of happy memories to treasure.
on Sun, 5th of June, 2016
From our first contact with the Black Swan we were impressed with the service and attention to detail.
We live in Australia, and organising a wedding from the other side of the world could have been stressful, but thanks to Nicola and the team at the Black Swan it was an easy and enjoyable

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process!
Nicola responded to emails promptly and answered all my crazy questions, absolutely nothing was too much trouble. She was also happy to help with recommending florists and organise our cake which was a huge help living so far away.
We saw the hotel for the first time 5 days before our wedding and were so pleased with our choice. The entrance to the hotel is so welcoming and it was great to sit next to the open fires and acclimatise a little (we'd only landed that morning). Nicola made everything seem so easy and was so laid back, happy to offer her opinion & thoughts when needed.
The day itself was fantastic, everything went smoothly and the staff were excellent at making sure everything & everyone was where they needed to be, so much of what I hadn't thought about was sorted without any fuss.
The venue is beautiful and it was great to have rooms especially for our guests, including a separate room for our guests to have breakfast the following morning. The food was delicious and many people commented that it was the best they'd had at a wedding.
We couldn't have asked for more from the Black Swan it was exactly what we'd hoped for from our day: relaxed, beautiful and well organised- I would thoroughly recommend to anyone thinking of booking the hotel.
on Fri, 3rd of June, 2016
Wowwww!! Where to begin. From our very first visit to the black swan we fell in love with it and with Nicola the wedding coordinator. From the day we booked the wedding right through till the day after the wedding Nicola and her team have supported us every step of the way, without an eye roll

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insight! The venue is beyond beautiful and the food and staff amazing! Everyone told us "things would go wrong on the day, but don't worry let it go over your head"! Not one thing went wrong, it all ran so smoothly and the staff treat us like VIPs throughout! We had the perfect day and can't wait to go to the hotel for our anniversary. So many of our guests have said what an amazing wedding it was, the venue, the food, the staff and already we know people who have booked to go back to the hotel to visit. We cannot recommend this as a wedding venue (or even a place to visit) enough, you will not be disappointed, if perfect is what you are looking for, perfect is what you will get at the black swan Helmsley!
on Sat, 28th of May, 2016
From the very second that we made the decision that The Black Swan was where we wanted to hold our wedding ceremony and reception we knew that we had made the right choice. Nicola could not do enough for us, every single request was listened to and our wedding day was perfect! We were married in

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February 2016 and we are still talking about how wonderful the staff were, how amazing the food was and how perfect the venue was. We would not change anything about our wedding day and we are looking forward to visiting for our 1 year anniversary. We really could not recommend The Black Swan, Helmsley highly enough!!
on Thu, 30th of July, 2015
From the first meeting until leaving the hotel the Black Swan were fantastic. Nicola helped us organise everything from start to finish and was always contactable and answered any questions or queries quickly and honestly. She gave us a plan of when certain things should be booked or meetings should

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be attended etc and a month or so prior to the wedding we met for a couple of hours to discuss the finer details. The day before the wedding we dropped everything off and the next morning everything was set up as we requested. Nicola was around on the day of the wedding to oversee proceedings and make sure things were perfect. We cannot thank her enough for her help and would trust her to organise any event of mine in the future. After the ceremony the Black Swan staff took over and again were fantastic throughout the day doing absolutely everything. We didn't need to ask any questions about anything, it was done before we even thought about it. The master of ceremonies Grant was great as were all of the bar staff etc. the next morning all of the decorations, flowers, gift etc where ready for us in boxes to load into the car. Overall everything about the wedding was incredible and we honestly wouldn't have had such an amazing stress free day without Nicola and her great team at the Black Swan so from both of us we would like to say thank you very much!!!
on Mon, 13th of April, 2015
We got married at The Black Swan at the end of March 2015 and cannot recommend the venue highly enough to anyone considering booking their Wedding here. Every little detail was just as we had hoped. We had the most fantastic day from start to finish. Despite the fact that The Black Swan undertakes

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at least 1 wedding a week, and it must become a little repetitive for all of the staff there, somehow everyone managed to make us feel like ours was the most important wedding ever to have taken place at the hotel.

The planning, organisation and attention to detail from Nicola from the day we met her was second to none. Nothing was too much trouble for her. The whole planning process was an absolute pleasure for us and that's mainly down to Nicola.

Keith (our Master of Ceremonies) and his team were superb. Keith had the loveliest nature - he explained every detail to us, calmed Mark before his speech, ensured our every need was catered for and nothing was too much trouble for him. He was available at every opportunity throughout the day and was often there in advance of us even requiring anything!

The food was just beautiful. All of our guests remarked on both the taste and presentation, which was faultless.

Most of our guests stayed in the hotel on the weekend of our wedding and everyone commented on how lovely their rooms were. There was also mention by all of our guests as to how lovely each and every member of staff was – notably Zoltan and Holly, along with our team of Bar & Waiting staff for the day.

If you are looking for a Wedding with a quaint location in a venue with bags of charm and character with excellent food and service, then we would (in case you’ve not already guessed!) highly recommend The Black Swan, Helmsley.
on Fri, 3rd of April, 2015
We got married at the Black Swan in January 2015 and could not recommend this venue more highly! Nicola the wedding planner is absolutely fantastic, she went over and above what we expected on many occasions to help make sure our day was perfect, she made us feel like nothing was too much trouble

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and is such a lovely person to deal with. She dealt with all our guest reservations, the venue decor, menu, every little detail! Nicola is really organised and helped everything run perfectly on the day - exactly how we wanted it.

The venue itself is gorgeous and all our of guests commented on how lovely it was; the staff were amazing - again nothing was too much trouble; they even served hot chocolate that we had provided outside the church! The drinks were kept topped up throughout the day and the food was delicious (we had salmon starter, feathered beef then sticky toffee pudding), all our guests who stayed over were really impressed with the rooms and breakfast the following day.

I can't think of anything negative about the Black Swan, the whole day and planning leading up to it was a great experience - I wish we could do it again!
on Wed, 18th of February, 2015
We held our wedding at The Black Swan Hotel in November 2014. Right from the very first time we looked round the hotel on their wedding open day, the hotel could not do enough for us. Nicola, the wedding planner, was fantastic - nothing was too much trouble for her to sort out and no question too

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daft! She was an instrumental part in making our wedding day simply spectacular.

The rest of the staff were also brilliant throughout the whole wedding weekend, extremely helpful and really polite and courteous to all our guests. No request was unheard and a big shout out to Matt the Master of Ceremonies, who made sure the day ran smoothly and also fetched me a plaster when I cut my finger and panicked about bleeding on my dress! And also Keith the head barman, who ensured everyone had a drink in their hand for the entire day. The venue itself is stunning - we wanted a relaxed, fun, cosy, winter wedding and the Black Swan fitted the bill perfectly. The decor is modern-country style and you can't help but relax in the plush surroundings, and the food was so tasty and definitely lived up to its first class reputation.

Overall our wedding was of course the best day of our lives, but a huge contributing factor to that was The Black Swan Hotel and the whole team there. There is nothing we would have changed about the day and would thoroughly recommend this venue to anyone who is thinking of holding their wedding there.

Thank you! :-)
on Fri, 13th of February, 2015
Richard and I got married at the black swan on the 1st November and it was the best day of our lives, it was very relaxed and we didn't want the day to end. We couldn't have picked a better venue, everyone was so helpful and we had no worries everything was taken care of before and the day. Nicola

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the wedding coordinator is fantastic took care of everything!!! The food was amazing all our guests stayed at the hotel some for two nights and everyone commented on how lovely it was and how all the staff were so helpful land nothing was too much trouble!!! Brilliant everything was perfect!!!

Would recommend to everyone!!!
on Tue, 16th of December, 2014
If you are thinking about having your wedding at The Black Swan.....Get the date booked and stop thinking about it! We have recently got married there (7th Nov 2014) and from the moment we enquired up until the day we left after our wedding it has just been like clockwork. Nicola and her team do an

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amazing job with nothing being too big or too small to deal with. If we were lucky to re-live our wedding day there is nothing we would change about it.
on Fri, 12th of December, 2014
We chose the Black Swan for a few reasons, the location being one. Helmsley has sentimental value for me,but is also just a truly beautiful little Yorkshire town. Another main reason was the staff. Nicola, the wedding and events coordinator is faultless. She looked after us so well and ensured every

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single detail was looked after. The rest of the staff were wonderful. The Master of Ceremonies, Matthew took care of everything on the day and ensured we were totally looked after at all times. The venue was welcoming and just perfect for all of our national and international visitors - most of whom stayed in the hotel for the wedding weekend. The food that was available throughout the day and whole weekend was wonderful and certainly sated a ravenous newly married couple. I could go on, as I have nothing but pure and honest praise for the whole team at The Black Swan. We will always be grateful to them for creating exactly what we wanted and accommodating even some of the oddest requests. They certainly created the best day we could've asked for to start off our married life together.
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