by Jacqui Raw on Fri, 8th February, 2019
Nicola Bolden, you are Superb! We were married here on 11th January 2019. We chose the Black Swan, as bikers Helmsley has a special place in our hearts and as the hotel is so dog-friendly our boys could be part of our special day. Nicola was wonderful throughout and there is no doubt in our minds she was a major factor in how perfect our day. This hotel is old and a little worn as other reviews have said, however, we too are a little old and appreciated the level of customer service, genuine care and attention to detail that we received. We’ll see you soon and again many thanks to you all x
by Rebecca and Stu on Fri, 4th January, 2019
We cannot recommend The Black Swan - and in particular Nicola - enough. Everyone has been so lovely and welcoming, right from our first visit. Nicola has always been so helpful and patient, allowing us to do our own thing but always there to help when needed. We've really valued her guidance. The team were also really good at looking after our guests who were staying at the hotel - a few hiccups in booking were quickly smoothed over, with the minimum of fuss. The food was absolutely amazing, and they catered for our vegetarian and gluten free guests beautifully. We had so many complements - a few have said it was the best wedding they'd ever been to, and ... Read more
by Jude Erskine on Thu, 20th December, 2018
Our wedding was everything we had hoped for, the Black Swan was the perfect winter wedding venue. Cost, romantic and beautifully decorated. Nicola and the staff were brilliant and nothing was too much trouble. All our guests had a fabulous time and commented that the food was amazing and several guests also commented that it was how they would like their wedding to be. The winter wedding package was perfect with the photographer, cake and DJ, all brilliant. Could not recommend enough. Want to do it all again!!!!
by Hannah Hampson on Wed, 19th December, 2018
The Black Swan was the perfect venue for our intimate Christmas wedding. The staff were amazing and made the day even better than we could have hoped for. We wouldn’t change a thing!
by Mr and Mrs Nutter on Sat, 17th November, 2018
From the moment we visited the Black Swan we knew it was the venue for us. Nicola has been an absolute superstar from start to finish. She has gone with all of our crazy questions and ideas without batting an eyelid. We checked into the hotel the night before the wedding and everything was made so easy, all the wedding decor was left with staff and we did not have to worry about it again. The rooms for all our wedding party were stunning and the bridal suite was perfect, the wedding cake and champagne delivery just topped off our evening. On the day of the wedding all the staff looked after us and our guests like we were their ... Read more
by Ruth Bartleet on Thu, 15th November, 2018
We had our wedding at the Black Swan, Helmsley in October and it was absolutely amazing from beginning to end, the Hotel did everything they could to make the day go smoothly and Nicola the wedding coordinator is fabulous! Our party was intimate made up of 30 people, the Garden Room and Tudor Lounge was the perfect choice for such a party, ceremony, dining and dancing, it was three venues in one for us All our guests said what a truly wonderful wedding it was!!
by Charlotte Wright on Thu, 15th November, 2018
I cannot praise the team at The Black Swan enough, from start to finish everything was perfect. Nicola the Wedding & Events Co-ordinator was fantastic from our first meeting to view The Black Swan right through to our wedding. Which made planning the wedding an absolute dream as I knew I did not have to worry about anything as everything was taken care of. The day was the most perfect day not only for myself and my now husband but for all of our guests as well, as all of the staff are so attentive to everyone's needs to ensure that everyone had the best day ever. All of our guests are still talking about how fantastic everything was on ... Read more
by Beth Greenwood on Thu, 1st November, 2018
Me and my partner got married at the black swan on 6th October this year, we had it booked for almost 2 years beforehand. From the first moment we stepped into the hotel we both felt comfortable and was blown away with how beautiful it was. Nicola was great, very informative and answered all our questions. We knew from the first meeting with Nicola we wanted the wedding there and that everything would be taken care of. During the lead up to the wedding, Nicola was amazing in dealing with any queries or questions we had and very organised with all our wedding choices. On the day of the wedding, we can't thank Nicola and the team enough for the ... Read more
by becky cooke on Thu, 20th September, 2018
We had the most amazing day, no fault found at all and Nicola was fantastic throughout and in the run-up to it all xx
by Rachel Reyer on Sun, 22nd April, 2018
Hi Nicola, I hope you are well. Well, life is finally settling back into a normal routine after the wedding, honeymoon and a few wedding de-briefing night outs (any excuse), so I finally have 5 minutes to sit and say thank you. Well, actually a 1000 thank yous would not be enough. From the very start of the 'wedding planning journey' you made the whole process simple, logical and have answered every random question I could have possibly had (and I had a few), this was all made so much easier with your friendly and approachable manner. Your attention to detail was brilliant and was very reassuring that every element of our big day was being looked after and would ... Read more
by Jonathan & Kay Adams on Fri, 6th April, 2018
Wow, we recently got married at the Black Swan. Amazing experience it’s was completely unforgettable. We have been spoiled by the team since our first conversation a few years ago. We would highly recommended a visit to one of the wedding fairs and fall in love Like we did. We initially had a consultation with Nicola the wedding coordinator. She was from the beginning a great help and a star member of the team, she deserves a lot of the praise and recognition. Once we had settled on a date, we experienced a level of detail and planning from someone who genuinely cares about you and your wedding day. It’s was very thorough from tasting and styling. This meant that ... Read more
by Rosemary Joyce on Thu, 1st February, 2018
Hi Nicola, I want to thank both yourself and your staff for ensuring everything ran smoothly on Lizzie and Neil's Wedding Day. It was a wonderful celebration and all our guests said they had thoroughly enjoyed themselves. The Black Swan is a great venue for a country wedding! Thanks to all involved in making the day a success. Best wishes, Rosemary Joyce
by Kristina & Michael on Thu, 4th January, 2018
We were so blessed to have our beautiful September Wedding at the Black Swan in Helmsley. Everything was beautiful and we received so many compliments from our guests, all because the food was incredible the attention to detail and the quality of work was amazing. The Black Swan exceeded all of our expectations, turning our ideas and dreams into reality and they did it with loving kindness. Nicola Bolden and her team at the Black Swan in Helmsley are truly the best! They put everything together perfectly. Nicola definitely made our wedding planning process stress free and smooth sailing! We couldn't have asked for a better wedding co-ordinator, whenever we needed something or had a question; Nicola always was responsive, ... Read more
by Rachael Nunn on Sat, 18th November, 2017
Absolutely amazing wedding. The venue and grounds are stunning with the hotel staff working tirelessley throughout to make our day flawless and perfect. Nicola our venue wedding planner was also perfect in every way and supported us during the preparation and also throughout our special day. We cannot speak highly enough of the Black Swan and would recommend this venue to anyone for their wedding!
by Jennie Taylor on Wed, 11th October, 2017
We cannot recommended the Black Swan enough! From the first phone call to enquire until the morning after the wedding it was 5 star service all the way :) Nicola looked after every detail and made our day perfect, we had no issues or niggles and we would not have changed a thing. It was a fabulous day in a fantastic setting. Thank you to everyone :)
by Colin & Frances Bolton on Wed, 27th September, 2017
Colin and I would like to thank Nicola and all the team at The Black Swan for making our wedding day perfect. All our friends and family had a wonderful time from the moment they arrived right through the day to the evening reception. Everything went smoothly and according to plan and much fun and laughter was enjoyed by all. We can't praise the Black Swan team highly enough - thank you. - Colin and Frances, September 2017.
by Karol Korzec on Thu, 24th August, 2017
Thank you very much for preparing our special day. Everything was perfect. Food was amazing. Thank you Nicola Bolden and all hotel staff. If you are looking for a good place for a wedding, then just please choose Black Swan Hotel. We highly recommend.
by Emma Parkinson on Tue, 22nd August, 2017
I honestly don't think I can write a review that is anywhere near worthy of this place but, I will try. From the moment we stepped in to The Black Swan and met Nicola (the lady who makes wedding dreams come true), we knew it was the place for us to be wed. The planning process was effortless and professional. We stayed the night before our wedding with some of our guests and got married at 3pm the following day and stayed for a second night with most of of our guests. We were in our own bubble. It was so relaxed and special. I will never be able to fully articulate just how fantastic the experience was. The rooms ... Read more
by Kerry Moore on Sat, 12th August, 2017
After viewing a number of potential venues for our wedding, we knew that The Black Swan was the place we wanted more or less as soon as we walked through the doors. Having made the booking with Nicola around 16 months ago, the whole process was made very easy and as stress-free as possible. Communication throughout the planning and prep was spot on and Nicola was a great help. From the point of booking, we visited the hotel a number of times and on each visit we were always so impressed with all the staff; they were always very friendly and polite. Bedrooms were beautifully presented and the food in the restaurant was amazing! Fast-forward to the wedding day itself... Read more
by Nicola Webb on Fri, 11th August, 2017
We just wanted to send you this short but sincere thank you for all your help and support in our amazing day. Every time we look at this picture we are transported back to that day surrounded by sunshine, laughter and love. Thank you for all the work for the reception over the last year (or so!). Your patience and foresight, coupled with your easy approachability and problem solving ensured a successful evening and topped off the amazing day! Nicola & Andrew Webb – July 2017
by Victoria Robinson on Thu, 27th July, 2017
We got married at The Black Swan on 30th July last year (2016). We had the exclusive use of the Hotel for the day and night and held our ceremony in the Walled Garden, under the Gazebo. Our day was perfect. Although The Black Swan can't quite take the credit for the beautiful sunshine we had on the day, they can take credit for everything else. The building itself is beautiful with lovely furnishings. We brought our own decorations and it was no trouble at all for the staff to put these up for us, just as we wanted them. Further, they took the time and courtesy to ensure the Hotel's house flowers matched in with our colour scheme - ... Read more
by Dan on Sat, 29th April, 2017
Thank you to all the staff at The Black Swan for making our wedding ceremony and reception on 11th March 2017 so memomorable. The feedback we have received from our guests about their rooms, the level of service provided by staff and the standard of the food has been quite overwhelming. I always think it's really important to give constructive feedback when things haven't gone so well, but I think it is even more important to acknowledge excellent service. Hence why I wanted to write this review. In addition, the support we received from Nicola Bolden leading up to the wedding was absolutely fantastic and her professionalism and organisation made her an absolute pleasure to deal with . Both personally ... Read more
by Julie James on Thu, 6th April, 2017
We cannot fault anything about our wedding at The Black Swan. We had the best day ever. All of the staff worked so hard all day long to make it the perfect day. The food, the wine, the weather (which was like a midsummer day with sunshine), the ceremony, the reception, the evening do. Every minute of the day was unforgettable. Nicola (the wedding planner) was brilliant, so attentive and conscientious. We can't recommend this venue enough. Everyone who attended our wedding said it was the best occasion they had ever been to.
by Claire and Dan Haynes on Wed, 4th January, 2017
We got married at The Black Swan in the summer last year (2016) and it really was a fantastic experience. There are so many choices out there for wedding venues, but my husband and I had spent time here previously and so we had an attachment to the hotel and wanted to see if it would be suitable. After our initial enquiries we were completely sold on the idea, in most part because of how helpful and professional Nicola (the wedding coordinator) is. I sent my fair share of emails, with lots of probably trivial or random questions, and she always came back to me quickly, reassuring me that nothing was too much trouble. I really appreciated this especially as ... Read more
by Stevie Ainsworth on Sat, 3rd December, 2016
We got married at the Black Swan Hotel in Helmsley on 25th November 2016. I would strongly recommend it as a place to hold any special function. All the staff are polite and accommodating. Our events coordinator Nicola was so helpful from start to finish and really put me at ease throughout . Our guests where very inpressed saying that it was the best wedding food they had ever had. The hotel it's self is beautiful and rooms are very clean and comfortable. I just wish that I could do it all again
by Jess & Matt Whitehead on Sat, 29th October, 2016
Wow, what a day! We know that only a few days have passed,we just had to write and thank you and the team for such an amazing day. It surpassed all of our expectations, from the elegant décor and superb service to the phenomenal food. From the first time we visited The Black Swan it felt like home.Not only were the surroundings a perfect mix of cosy and elegant, but every member of the team was so welcoming and happy to chat.It was this that left a lasting impression with us and led to our booking.We always knew that our wedding day would be incredible and we had every confidence that you and your team would deliver our perfect day. ... Read more
by Amanda & Simon Challiss on Tue, 18th October, 2016
We attended a wedding fayre at the Black Swan and we knew instantly that it was the venue to hold our wedding reception, we loved it. The place just felt right. We had several visits to the Black Swan to have meetings with Nicola prior to our wedding. She was so helpful, gave good advice and is a very professional and experienced wedding co-ordinator. I always felt more relaxed about my wedding planning after I'd had a meeting with her......her calming approach is great for a stressed out bride :-) The day arrived and the moment we walked into the Black Swan we felt incredibly calm and that was down to the fantastic work of Nicola and all the staff ... Read more
by Sarah bell on Sat, 24th September, 2016
Well what can I say what a magical day from start to finish Nicola did an amazing job arranging everything at the black swan for us we never once had to ask anything she had it all sorted we had our reception at the black swan the decor was beautiful everything perfectly placed we were greeted by Nicola and the masters of ceremonies they looked after us all day. The canopys and drinks were lovely we then sat down to the best meal we've ever had it really was out of this world. We had a buffet at night which was also lovely. We stayed at the hotel for the night along with other guests all the rooms were nice ... Read more
by Judy & Ross Laine on Thu, 22nd September, 2016
Absolutely spectacular! We were married on 12.8.2016 and the whole experience was wonderful from start to finish. Ross and I had a Victorian/ Bunny themed wedding and although it was very small with only 21 guests, it had a few things to complicate it .. Including a four horse drawn carriage to take us to Rievaulx Abbey for a beautiful blessing. We honestly cannot thank you all enough. Nothing was too much trouble and I... The bride... Didn't have to lift a finger. The room was set up exactly as I asked and everything was packed up for us ready to load straight into the car the following day. Nicola... You are truly wonderful and every brides dream hostess !! ... Read more
by Katie and David Pratt on Sun, 11th September, 2016
Our Wedding Day was all we could have ever wished for and more. Nicola and the team at the Black Swan ensured that the day went smoothly and was very relaxed and informal. It was a very professional, yet personal experience. We selected the package for 80 guests which included the cake, photographer and DJ who were all excellent. All our guests thoroughly enjoyed the day and all commented on how lovely the venue was, especially the garden (which was beautiful and luckily the sun came out for us). We thoroughly enjoyed the wedding planning process with Nicola, it was so exciting and very very easy (not something we were expecting). We had a number of guests with special dietary ... Read more
by Rachel Lockwood on Sat, 3rd September, 2016
A huge thank you to everyone at The Black Swan especially Nicola the wedding planner and The Master of Ceremonies, for the most amazing wedding that we had in July. The hotel was the perfect venue for us and looked amazing, everything we'd hoped for and much more! We were looked after from the moment we arrived at the hotel, and nothing was too much trouble for all the staff, it was outstanding service! Carry on making dreams come true as they definitely did for us that weekend! Rachel & Richard
by Emily Baxrer on Tue, 16th August, 2016
The wedding was the best day of our lives and that’s a lot down to Nicola the wedding cordinator and the staff on the day. We enjoyed every minute of it. the master of ceremony and the bar staff did such a good job. We definitely made the right decision to have it at the black swan. So many of the guests have commented on how good the wedding was and how nice the venue was. I would definitely recommend this venue.
by Amy Clews on Thu, 30th June, 2016
We recently got married at The Black Swan in Helmsley and we'd absolutely recommend them to anyone!! From first enquiring to the actual day, we were blown away by the professionalism of Nicola and all of the staff at the hotel. Nicola Bolden (the wedding organiser) was absolutely incredible! She was always at the end of the phone when I needed any advice and the amount of emails which were sent between us was huge! Nicola advised us on areas we were unsure about (having never arranged a wedding before!) and was so meticulous in her planning that we we confident that day would be perfect - which it was! People always said "oh if something goes wrong no one ... Read more
by Nicola & James Dietz on Sat, 11th June, 2016
The Black Swan had us at Hello... When James and I visited the hotel for a February Wedding fair, we were all set for our trip to the Lakes to see our dream wedding location the following day, but we were swept away by how beautiful the hotel looked, and it was exactly what we were looking for. The Lake District, in all its beauty, just didn't match the feel we got from The Black Swan, and with our love of fine dining, it was a perfect match. Leading up to our wedding day we were extremely well looked after and well informed by Nicola Bolden and her fellow colleagues. They couldn't do enough for us and on the weekend ... Read more
by Dawn Vincent on Mon, 6th June, 2016
We had our wedding ceremony and reception here in April 2016. From the minute we walked into the venue for our first look around we knew it was the perfect intimate setting for our wedding. I had complete confidence in the wedding coordinator, for whom nothing was too much trouble. She set the rooms out exactly to our requirements and accommodated our requests without any quibble. On the wedding day itself I was completely relaxed as I knew she had everything in hand. Every member of staff who worked on our wedding was friendly, helpful and knowledgeable, there when we needed them but otherwise quietly working away in the background. The Master of Ceremonies, although only a young man, was ... Read more
by Helen & Jordan Skinner on Sun, 5th June, 2016
From our first contact with the Black Swan we were impressed with the service and attention to detail. We live in Australia, and organising a wedding from the other side of the world could have been stressful, but thanks to Nicola and the team at the Black Swan it was an easy and enjoyable process! Nicola responded to emails promptly and answered all my crazy questions, absolutely nothing was too much trouble. She was also happy to help with recommending florists and organise our cake which was a huge help living so far away. We saw the hotel for the first time 5 days before our wedding and were so pleased with our choice. The entrance to the hotel is ... Read more
by Anil and Katie Govind on Fri, 3rd June, 2016
Wowwww!! Where to begin. From our very first visit to the black swan we fell in love with it and with Nicola the wedding coordinator. From the day we booked the wedding right through till the day after the wedding Nicola and her team have supported us every step of the way, without an eye roll insight! The venue is beyond beautiful and the food and staff amazing! Everyone told us "things would go wrong on the day, but don't worry let it go over your head"! Not one thing went wrong, it all ran so smoothly and the staff treat us like VIPs throughout! We had the perfect day and can't wait to go to the hotel for our ... Read more
by Mr & Mrs Brooksbank on Sat, 28th May, 2016
From the very second that we made the decision that The Black Swan was where we wanted to hold our wedding ceremony and reception we knew that we had made the right choice. Nicola could not do enough for us, every single request was listened to and our wedding day was perfect! We were married in February 2016 and we are still talking about how wonderful the staff were, how amazing the food was and how perfect the venue was. We would not change anything about our wedding day and we are looking forward to visiting for our 1 year anniversary. We really could not recommend The Black Swan, Helmsley highly enough!!
by Steve & Emmeline Allison on Thu, 30th July, 2015
From the first meeting until leaving the hotel the Black Swan were fantastic. Nicola helped us organise everything from start to finish and was always contactable and answered any questions or queries quickly and honestly. She gave us a plan of when certain things should be booked or meetings should be attended etc and a month or so prior to the wedding we met for a couple of hours to discuss the finer details. The day before the wedding we dropped everything off and the next morning everything was set up as we requested. Nicola was around on the day of the wedding to oversee proceedings and make sure things were perfect. We cannot thank her enough for her help ... Read more
by Kirsty & Mark Wheeldin on Mon, 13th April, 2015
We got married at The Black Swan at the end of March 2015 and cannot recommend the venue highly enough to anyone considering booking their Wedding here. Every little detail was just as we had hoped. We had the most fantastic day from start to finish. Despite the fact that The Black Swan undertakes at least 1 wedding a week, and it must become a little repetitive for all of the staff there, somehow everyone managed to make us feel like ours was the most important wedding ever to have taken place at the hotel. The planning, organisation and attention to detail from Nicola from the day we met her was second to none. Nothing was too much trouble for ... Read more
by Mr and Mrs Roebuck on Fri, 3rd April, 2015
We got married at the Black Swan in January 2015 and could not recommend this venue more highly! Nicola the wedding planner is absolutely fantastic, she went over and above what we expected on many occasions to help make sure our day was perfect, she made us feel like nothing was too much trouble and is such a lovely person to deal with. She dealt with all our guest reservations, the venue decor, menu, every little detail! Nicola is really organised and helped everything run perfectly on the day - exactly how we wanted it. The venue itself is gorgeous and all our of guests commented on how lovely it was; the staff were amazing - again nothing was too ... Read more
by Susie Mortonson on Wed, 18th February, 2015
We held our wedding at The Black Swan Hotel in November 2014. Right from the very first time we looked round the hotel on their wedding open day, the hotel could not do enough for us. Nicola, the wedding planner, was fantastic - nothing was too much trouble for her to sort out and no question too daft! She was an instrumental part in making our wedding day simply spectacular. The rest of the staff were also brilliant throughout the whole wedding weekend, extremely helpful and really polite and courteous to all our guests. No request was unheard and a big shout out to Matt the Master of Ceremonies, who made sure the day ran smoothly and also fetched me ... Read more
by Richard and Hannah Bush on Fri, 13th February, 2015
Richard and I got married at the black swan on the 1st November and it was the best day of our lives, it was very relaxed and we didn't want the day to end. We couldn't have picked a better venue, everyone was so helpful and we had no worries everything was taken care of before and the day. Nicola the wedding coordinator is fantastic took care of everything!!! The food was amazing all our guests stayed at the hotel some for two nights and everyone commented on how lovely it was and how all the staff were so helpful land nothing was too much trouble!!! Brilliant everything was perfect!!! Would recommend to everyone!!!
by Claire Rushworth on Tue, 16th December, 2014
If you are thinking about having your wedding at The Black Swan.....Get the date booked and stop thinking about it! We have recently got married there (7th Nov 2014) and from the moment we enquired up until the day we left after our wedding it has just been like clockwork. Nicola and her team do an amazing job with nothing being too big or too small to deal with. If we were lucky to re-live our wedding day there is nothing we would change about it.
by Chloe Haines on Fri, 12th December, 2014
We chose the Black Swan for a few reasons, the location being one. Helmsley has sentimental value for me,but is also just a truly beautiful little Yorkshire town. Another main reason was the staff. Nicola, the wedding and events coordinator is faultless. She looked after us so well and ensured every single detail was looked after. The rest of the staff were wonderful. The Master of Ceremonies, Matthew took care of everything on the day and ensured we were totally looked after at all times. The venue was welcoming and just perfect for all of our national and international visitors - most of whom stayed in the hotel for the wedding weekend. The food that was available throughout the day ... Read more